TERMS AND CONDITIONS

The price of the individual item is listed in the item overview and on the item page.

• The price of the individual item in a JYSK Malta store and on jyskmalta.com.mt  does not differ.
• The price of the individual item includes VAT and excise duties.
• The price of the individual item does not include local delivery costs.
• The price of the individual item does not include assembly.
• The availability and cost of JYSK Malta’s products are subject to sold-out situations as well as printing and pricing errors. This applies for both printed offers (in advertising supplements and catalogues) and any information on jyskmalta.com.mt  In the event of a pricing error, we will correct it as quickly as possible.
• All prices are current and are updated on a regular basis.

If by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid including transport costs.

Goods can only be returned or exchanged within 30 days from purchase and upon presentation of proof of purchase.

Please note the below terms & conditions:

• Products must be returned in good condition and in original packaging.
• Furniture can only be returned disassembled with all parts intact and undamaged.
• Duvets, pillows, bed linen, towels, mattresses and top mattresses cannot be exchanged or returned.
• If you do not have proof of purchase, we may offer you an exchange for another product within the same price range. 
• If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce value or refuse return.
• The cost of additional services such as Carry in service & Carry up service will not be refunded if the delivery has already been carried out.
• Our return policy applies for products bought in stores as well as online. The fastest and easiest way to return your product is in a JYSK store. If you return the product in a store, you get your store credit or replacement immediately. This way we secure better condition of the product so we can re-sell it.  If the article is bulky, the best way is to send an email to JYSK Malta Customer Service, including images.
• In the instance that a refund is applicable, this will be made as soon as possible and no later than 14 days after we have received notification of the cancellation. JYSK can withhold the refund until we have received the returned product, or until you have submitted documentation that you have returned the product. If you do not have proof of purchase, the return value will be an amount equivalent to the product’s lowest price during the last 60 days.

If your item arrives damaged or is faulty please contact JYSK Malta Customer Service.

Please note that as a customer you have 24 hours in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods.

In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/

We offer a 2-year warranty period from receipt of the order on all items.

• Does your product have a quality defect?
• Are parts missing in your order?
• Has the order been subject to transport damage?
• Do you have other claim-related issues?

Contact our JYSK Malta store and bring along your receipt as proof of purchase. Alternatively, you can contact JYSK Malta Customer Service. Please include your order/receipt number to minimize processing time.

Please note that the complaint must be made within a reasonable period of time from the time you identify the error.

If JYSK Malta approves the claim we will cover all costs related to the original order or offer you a replacement product.

If an item is purchased or ordered and the customer has been notified that it has arrived, if the item is not collected or scheduled for delivered within 7 days from notification, JYSK is not responsible for any damages or loss.

• The deliveries department will contact you within 48 hours and allocate to the 1st available slot.
• All furniture comes flat pack and requires assembly. You may request contact information for our chosen assemblers at jysk@jysk.com.mt. If products are not checked upon delivery and not assembled in a month, any damages can’t be claimed.  
• Deliveries, in Malta & Gozo are free of charge if your order exceeds €50, and Gozo deliveries are done once every two weeks. For any orders below an additional charge of €10 applies.
• Deliveries are done to Street Level (Ground Floor) only to the main door of the building up to 5 stairs or Street Level Garage up to 3 meters ramp additional cost applies for delivery beyond the stipulated. A furniture lifter is required for additional floors.
• If the item/boxes delivered do not match the amount noted on the delivery paperwork, please advise the driver about the missing goods and contact the JYSK Customer Service – Any discrepancies, no matter how minor, must be reported to JYSK Customer Service immediately.
• In case of split deliveries, delays or out-of-stock items caused by supply issues, JYSK will inform you via e-mail.

For details on our delivery service, kindly check the Delivery tab on each product’s page.

In the shopping basket, you will see the total price of your purchase, including VAT.
This is the total purchase price.

You can pay for products purchased on JYSK.com.mt with the following:

• Debit/Credit cards.

You can pay from our outlets or upon delivery using the following.

• Debit/Credit cards.
• Cheque. 
• Cash.

When you have sent your order, you will receive an email with an order confirmation. The order confirmation contains information about: 

• Your order.
• The delivery address.
• Payment method.
• Price(s)

Once the order is completed, you will receive an automated email confirming your order detail and the timeframe for order to be processed and subsequently contacted by our orders department.

Once the order is made, should you require to emend, you are requested to send an email to jysk@jysk.com.mt including the order reference.

At any point up until the order is completed, we may be unable to supply any item to you. In this case, since payment has already taken place, we will give you a full refund of the amount already paid for the item/s.

We try to ensure that we always stock the full product range and we will advise you if the item is out of stock. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are refunded for the item/s.

When you have placed your order, you will receive an Order Form. The order confirmation contains information about: 

• Your order. 
• The delivery address. 
• Deposit paid balance. 

Once the order is made, should you require to emend, you are requested to send an email to jysk@jysk.com.mt including the order reference. 

At any point up until the order is completed, we may be unable to supply any item to you. In this case remaining balance will be updated accordingly, in the instance that full payment has already taken place, we will give you a full refund of the amount already paid for on the item/s.

We try to ensure that we always stock the full product range and we will advise you if the item is out of stock. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are refunded for the item/s.

Upon collection or delivery of your order, an email including an invoice will be sent within 48hrs, which contain information about:

• Your order. 
• The delivery address. 
• Payment method. 
• VAT number (Kindly pre advice if this is required)