TERMS AND CONDITIONS
The following sales and delivery terms apply for all purchases made in a JYSK Malta store or on JYSK.com.mt for delivery throughout Malta. At the moment for Gozo we offer delivery by courier and charges apply according to volume. All purchase agreements in a JYSK Malta store or on JYSK.com.mt are to be made in English. Purchasers must be 18 years of age or older to purchase certain items in a JYSK Malta store and on JYSK.com.mt.
Last updated: 2018-12-22
1. PRICE OF THE PRODUCTS
The price of the individual item is listed in the item overview and on the item page.
- The price of the individual item in a JYSK Malta store and on JYSK.com.mt does not differ
- The price of the individual item includes VAT and excise duties
- The price of the individual item does not include local delivery costs as the freight costs depend on the delivery.
- The price of the individual item does not include assembly.
- All prices are current and are updated on a regular basis.
2. RETURN AND EXCHANGE POLICY
Goods can only be exchanged within 30 days from purchase and upon presentation of proof of purchase.
Please note the below terms & conditions:
- Products must be returned in good condition and in original packaging.
- Furniture can only be returned disassembled with all parts intact and undamaged.
- Duvets, pillows, bed linen, towels, mattresses and top mattresses cannot be exchanged or returned.
- If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher.
- If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce or refuse refund.
- Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
- The cost of additional services such as Carry in service & Carry up service will not be returned if the delivery has been carried out.
If your item arrives damaged or are faulty please contact JYSK Malta Customer Service.
Please note that as a customer you have one (1) month in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods.
In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/
HOW TO EXCHANGE OR REPLACE AN ITEM
Take your small item to a JYSK store to arrange an exchange or replacement with our staff or contact customer service email. For large items, please contact JYSK Malta Customer Service for further advice.
If an item was defective at the time of sale, you have the right to exchange it for a new one; alternatively, we will attempt to repair the item. Your claim must be made within a reasonable period of time once the defect has been detected.
The item must either be returned to one of JYSK’s stores along with a print-out/copy of the invoice and a description of your claim.
If you decide to return an item, you can arrange its transport by contacting JYSK Malta Customer Service.
You will be responsible for paying the transport costs/postage in connection with the return. However, if your claim is made promptly and the item in question is found to be defective, we will additionally reimburse you any postage or shipping costs.
If you wish to have your purchase refunded, this can be made at one of JYSK’s stores. Alternatively, we can refund the purchase amount to the card used to make the payment.
We offer a 2-year warranty period from receipt of the order on all items.
- Does your product have a quality defect?
- Are parts missing in your order?
- Has the order been subject to transport damage?
- Do you have other claim related issues?
Contact our JYSK Malta store and bring along your receipt as proof of purchase. Alternatively, you can contact JYSK Malta Customer Service. Please include your order/receipt number to minimize processing time.
Please note that the complaint must be made within a reasonable period of time from the time you identify the error.
If JYSK Malta approves the claim we will cover all costs related to the original order or offer you a replacement product.
4. RIGHT OF WITHDRAWAL
Should you require to exercise your right of withdrawal as per the provisions of the Consumer Rights Regulations, you may find the withdrawal form by clicking here
5. TIME TO COLLECT ORDERS
If an item is purchased or ordered and the customer has been notified that it has arrived, if the item is not collected or scheduled for delivered within 7 days from notification, JYSK is not responsible for any damages or loss.
Online Orders can be collected from our Lija store, Monday to Friday (excl. any Public Holidays) between 10.00 and 16.00, Saturday and Sunday between 10.00 and 14.00, after being contacted by our orders department and appointment set.
For details on our delivery service, kindly check the Delivery tab on each product’s page