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Return policy

Goods can only be returned or exchanged within 30 days from purchase and upon presentation of proof of purchase.

Please note the below terms & conditions:

  • Products must be returned in good condition and in original packaging.
  • Furniture can only be returned disassembled with all parts intact and undamaged.
  • Duvets, pillows, bed linen, towels, mattresses and top mattresses cannot be exchanged or returned.
  • If you do not have proof of purchase, we may offer you an exchange for another product within the same price range. 
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce value or refuse return.
  • The cost of additional services such as Carry in service & Carry up service will not be refunded if the delivery has already been carried out.
  • Our return policy applies for products bought in stores as well as online. The fastest and easiest way to return your product is in a JYSK store. If you return the product in a store, you get your store credit or replacement immediately. This way we secure better condition of the product so we can re-sell it.  If the article is bulky, the best way is to send an email to JYSK Malta Customer Service, including images.
  • In the instance that a refund is applicable, this will be made as soon as possible and no later than 14 days after we have received notification of the cancellation. JYSK can withhold the refund until we have received the returned product, or until you have submitted documentation that you have returned the product. If you do not have proof of purchase, the return value will be an amount equivalent to the product’s lowest price during the last 60 days.