Contact customer service
Monday
09:00 – 19:00
Tuesday
09:00 – 19:00
Wednesday
09:00 – 19:00
Thursday
09:00 – 19:00
Friday
09:00 – 19:00
Customer service closing days:
Good Friday · Easter Sunday · The Feast of the Assumption · Christmas Day · New Year’s Day.
Questions about online orders
We are ready to help you, whether you have questions about payment options, Click & Collect or how to cancel or change your order. If you cannot find the answer to your question below, you are always welcome to contact customer service.
Payment
What payments options do we have?
You can pay for products purchased on JYSK.com.mt with the following:
• Debit/Credit cards.
| Didn’t get an answer to your question? Write to JYSK customer service. |
Changing or cancelling an order
How do I cancel my order?
• If you have purchased an item in a JYSK store:
If you wish to change your order, you must contact the store where the purchase was made
you may visite the store where the purchase was made .
• If you have purchased an item online:
It is possible to change your order. This will depend on where in the packing process your order is and you must therefore contact customer service. Typically not possible 1-3 days before delivery as the order is packed.
When will my order be delivered?
• The deliveries department will contact you within 48 hours (Monday to Friday from 8:00am to 4:00pm) to schedule the first available slot.
• All furniture comes flat pack and requires assembly. You may request contact information for our chosen assemblers at jysk@jysk.com.mt. If products are not checked upon delivery and not assembled in a month, any damages can’t be claimed.
• Deliveries, in Malta & Gozo are free of charge if your order exceeds €100, and Gozo deliveries are done once every week . For any orders below an additional charge of €5 applies.
• Deliveries are done to Street Level (Ground Floor) only to the main door of the building up to 5 stairs or Street Level Garage up to 3 meters ramp additional cost applies for delivery beyond the stipulated. A furniture lifter is required for additional floors.
• If the item/boxes delivered do not match the amount noted on the delivery paperwork, please advise the driver about the missing goods and contact the JYSK Customer Service – Any discrepancies, no matter how minor, must be reported to JYSK Customer Service immediately.
• In case of split deliveries, delays or out-of-stock items caused by supply issues, JYSK will inform you via e-mail.
I have not received my invoice
If you haven’t received your invoice, please check your spam or junk folder, it may have ended up there by mistake.
If you find it there, mark the email as “not spam” so future invoices arrive directly in your inbox.
Still can’t find it? You can contact JYSK Customer Service and we’ll be happy to help.
Didn’t find the answer you were looking for? Contact JYSK Customer Service
I have not received my order confirmation
If you have not received your order confirmation, it may be because it has ended up in the spam filter in your email.
Should this be the case, you can mark the order confirmation as not being unwanted. In the future, your order confirmation will now end up in your inbox.
Didn’t get an answer to your question? Write to JYSK customer service
Can I change my order?
If you have purchased an item in a JYSK store:
If you wish to change your order, you must contact the store where the purchase was made
If you have purchased an item online:
It is possible to add or change your order. This will depend on where in the packing process your order is and you must therefore contact customer service. Typically not possible 1-3 days before delivery as the order is packed.
It is possible to cancel your entire order
Didn’t get an answer to your question? Write to JYSK customer service