Contact customer service
Monday
09:00 – 19:00
Tuesday
09:00 – 19:00
Wednesday
09:00 – 19:00
Thursday
09:00 – 19:00
Friday
09:00 – 19:00
Customer service closing days:
Good Friday · Easter Sunday · The Feast of the Assumption · Christmas Day · New Year’s Day.
Returns and complaints
If you have questions about how to return an item or make a complaint, we are ready to help you. If you cannot find the answer to your question below, you are always welcome to contact customer service.
Complaints
What does the Extended Warranty on mattresses cover?
We provide an extended warranty of up to 15 and 25 years on a wide range of mattresses:
• Spring mattresses: 15 years warranty on PLUS, 25 years on GOLD.
• Foam mattresses: 25-year warranty on GOLD.
On foam mattresses, the guarantee covers that the foam does not lose its elasticity beyond the normal settlement that will always be on foam.
Didn’t get an answer to your question? Write to JYSK customer service
What do I do if I receive a damage item?
For JYSK, it is of course important that all goods are delivered optimally. In some cases, however, damage may occur during shipping. This should usually be detected so that the item can be exchanged before you receive it.
Damage before receipt
If you can see that the packaging is damaged upon receipt, we recommend that you either:
• Refuses reception. That is, you inform the carrier that you do not want the item. Once the item has been returned to us, you will receive a credit note.
• Have a description of the packaging damage noted on the receipt of receipt by mail, carrier or delivery point.
We recommend that you always take photos of the packaging before unpacking if you suspect damaged goods. This makes it possible to establish that the damage occurred during transport, as well as identify how the damage may have occurred. This makes it easier for us to help you and reduce similar issues in the future.
Damage on receipt
Contact customer service – Whether you discover a damage upon receipt or only when unpacking your goods. We need photo documentation of your complaint, which is why we ask you to contact us via email, with attached photo or video documentation. We will then quickly contact you for further development. Use the link below.
Didn’t get an answer to your question? Write to JYSK customer service
What do I do if my item is defective and I want to make a complaint?
JYSK gives a 2-year warranty on all items from receipt.
• Does the product have a quality-related defect?
• Are there any defects in your order?
• Has the order been damaged during transport?
• Do you have other complaint-related problems?
Contact one of our JYSK stores and bring your receipt/invoice as proof of purchase. Alternatively, you can contact JYSK customer service via email. Didn’t get an answer to your question? Write to JYSK customer service
I am missing parts for my order or have received an incorrect item?
We are sorry that you are experiencing challenges with your goods/delivery with us, and we would very much like to investigate possible solutions. If you have purchased or picked up the item in one of our stores, please contact the store so that our colleagues in the store can help with a solution.
If we have mistakenly sent an incorrect item or you are missing an item in relation to your order on JYSK Malta, we ask you to contact our customer service by email.
Didn’t get an answer to your question? Write to JYSK customer service
Return and exchange policy
How can I return an online purchase in a JYSK store?
Goods can only be returned or exchanged within 30 days from purchase and upon presentation of proof of purchase.
Please note the below terms & conditions:
1. Products must be returned in good condition and in original packaging.
2. Furniture can only be returned disassembled with all parts intact and undamaged.(still packed in boxes)
3. Duvets, pillows, bed linen, towels, mattresses and top mattresses cannot be exchanged or returned.
4. If you do not have proof of purchase, we may offer you an exchange for another product within the same price range.
5. If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce value or refuse return.
6. The cost of additional services such as Carry in service & Carry up service will not be refunded if the delivery has already been carried out.
7. Our return policy applies for products bought in stores as well as online. The fastest and easiest way to return your product is in a JYSK store. If you return the product in a store, you get your store credit or replacement immediately. This way we secure better condition of the product so we can re-sell it. If the article is bulky, the best way is to send an email to JYSK Malta Customer Service, including images.
8. In the instance that a refund is applicable, this will be made as soon as possible and no later than 14 days after we have received notification of the cancellation. JYSK can withhold the refund until we have received the returned product, or until you have submitted documentation that you have returned the product. If you do not have proof of purchase, the return value will be an amount equivalent to the product’s lowest price during the last 60 days
