Contact customer service
Monday
09:00 – 19:00
Tuesday
09:00 – 19:00
Wednesday
09:00 – 19:00
Thursday
09:00 – 19:00
Friday
09:00 – 19:00
Customer service closing days:
Good Friday · Easter Sunday · The Feast of the Assumption · Christmas Day · New Year’s Day.
Questions about my online account
We’re here to help with everything related to your online account, from logging in and managing your details to accessing account features linked to your orders.
If you don’t find the answer you’re looking for below, our Customer Care team will be happy to assist you.
How to create your account
Creating an account is quick and easy. Just follow these steps:
- 1. Enter your personal details and create a password
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2. Submit your registration
3. Check your email inbox for a verification message (please also check your spam or junk folder)
4. Click the verification link to activate your account
5. Once verified, you can log in and complete your checkout without any issues
Your account will remain locked until it has been verified, so make sure you complete this step.
Can’t access your account?
Why this happens and how to fix it
If you created your account some time ago and are unable to log in, it’s most likely because the account was never verified. In this case, the verification must be completed manually.
Please contact Customer Care so we can assist you.
